Facebook Fan Page

Answered Public 10 comments

Shirley Martinez Shirley Martinez 02/01/2015 11:37
I'm trying to link my account with my Facebook Fan page, but it's only linking to my personal which has way fewer likings, shares, and comments. Is there a way to fix this?
Paul Blum Paul Blum 02/01/2015 13:33
When you disconnect and connect your Facebook account, you should see modal dialog where you can select which page you want to connect (if you are managing Facebook pages). We fixed an issue for you.
Jennifer Miller Jennifer Miller 02/02/2015 06:47
I am having this same problem I have a ton more on my fan page rather then my personal page. Please help someone!!!
Jennifer Miller Jennifer Miller 02/02/2015 06:49
I don't see that Paul on where it gives you a choice!!
Danielle Fox Danielle Fox 02/02/2015 06:50
I would like to know this answer as well
Paul Blum Paul Blum 02/02/2015 22:37
Please open Facebook in another tab. Log out from Facebook, and log in with Facebook account that has access to your pages (Facebook account that you're using when you are managing your page). Then open Giveaway Service, go to Social Accounts, disconnect Facebook account and connect it again. You should see a dialog where you can choose which Facebook page you want to connect. If your account is not managing any pages, this dialog should not be displayed and only your personal Facebook account will be connected. Check out this screenshot: https://www.giveawayservice.com/assets/img/screenshots/screenshot-1.png
Shauna Hartley-Lynn Shauna Hartley-Lynn 02/03/2015 08:32
Paul, I am logged into the Facebook account that manages my blog page. I am not getting the pop up window that is shown in your screenshot though. I've tried several times. Even if it is linked to my personal page the numbers still aren't right. I'm happy to provide you with step by step screenshots if you need them to troubleshoot the issue. Thank you, Shauna
Paul Blum Paul Blum 02/03/2015 13:46
Shauna, I just checked your account using Facebook Graph API tool. When I enter your access token, and make request to get pages, Facebook API returns empty list. That tells me one of two things: 1) you are not managing any pages, or 2) you restricted us access to your pages when Facebook asked you (you clicked Not Now button https://www.giveawayservice.com/assets/img/screenshots/screenshot-2.png). I want to be sure where is the problem. Can you please login on Facebook website. After that open this page: https://developers.facebook.com/apps/ . Please make a screenshot and send us (support@giveawayservice.com).
Shauna Hartley-Lynn Shauna Hartley-Lynn 02/04/2015 05:43
Hi everyone. If you don't see your correct Facebook information and your numbers aren't right, go into Facebook, removed Giveaway Service, then when you Disconnect and Reconnect make sure you DO NOT hit the NOT NOW button. That is imperative. If you hit the not now then Giveaway Service doesn't have permission to see what you want them to see. I just did that and fixed my problem. :)
Crystal Hamilton Crystal Hamilton 02/04/2015 18:40
That worked for me. Thanks Shauna!

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