Promotion listed free shipping

Answered Public 2 comments

Nikki Repass Nikki Repass 05/07/2017 14:02
I was approved for a promotion and I was sent the coupon code. However it was listed as free shipping and upon check out I'm being charged for shipping. What should I do to receive the shipping cost free?
Paul Blum Paul Blum 05/07/2017 23:46
Hi Nikki, First step is to contact the brand. You should send them a message through out message system. If they do not give you free shipping or they do not respond to you in the next 7 days, next step is to contact us again to see if we can resolve your issue. If we cannot resolve it, we will remove you from the promotion, so your verification percentage will not drop.

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