How to receive a defective product picture from the author?

Answered Public 2 comments

Heidy Jo Heidy Jo 07/06/2016 12:02
An author complains that she received a defective item. I would like to ask her to send me the picture before I ship out the replacement. But there is no option to attach the picture to your messaging system. Please advice
Paul Blum Paul Blum 07/06/2016 23:20
Dear Heidy, You can send her a message saying to send pictures in an e-mail to us at We will then send those pictures to you without disclosing her personal e-mail. Kind regards, Miranda.

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